Frequently Asked Questions
Where do you ship?
We ship worldwide to all countries where DDP (Delivered Duty Paid) service is available. Orders are dispatched from our U.S. West Coast warehouse.
Are there any customs fees or hidden charges?
Absolutely not. All duties, taxes, and customs clearance fees are fully covered by us. There will be no unexpected charges when your package arrives.
When will my order ship?
Orders are carefully prepared within 1–3 business days. Once shipped, you will receive a tracking number via email, and you can view it in your account.
How much is shipping?
Complimentary shipping on all orders worldwide. No minimums, no hidden fees.
How do I request a return?
If it's not the right companion for you, contact us within 30 days of receiving your order. Just include your order number, and we'll guide you through the process.
How can I get product support?
Use our contact form to describe the issue. For faster assistance, please include your order number or the name of your companion (e.g., Cocome).
Is my data safe?
Absolutely. YGift is built with a privacy-first architecture. We do not sell your data, and our AI companions feature strict parental controls and safe content filters.
How is my companion packaged?
Every YGift arrives in a premium magnetic-closure gift box with a soft-touch finish and a custom-molded protective insert. It's designed to be a memorable unboxing experience, ready for gifting.